Page 83 - 8. Sınıf Süreç Odaklı İngilizce Soru Bankası Bayilik

UNIT 5: THE INTERNET TEST 2

Answer the questions 6 and 7 according to the phone conversation below.

Ava: Trendy Online Shopping. How can I help you?
Emily: Hello, I’m trying to buy a product from your website, but this is the first time
for me and I don’t know how to make a payment.
Ava: You should use your credit card for that.
Emily: But I don’t know how to do it.
Ava: OK, I’ll help you. If you come to the payment stage, you will see the “inserting
the credit card information” page. There, you should type the credit card number,
cardholder’s name, expiry date and CVV number one by one?
Emily: Sorry, can you explain the CVV number, please? What is it?
Ava: Look at the back of your credit card. CVV number means the last three numbers
there.
Emily: Ohh, I see. Thank you very much.

6. According to the information the operator gave, what is CVV number?

A) B)

C) D )

7. According to the phone conversation, what is the customer’s problem?

A) She wants to get a refund because of a wrong product she bought.
B) She makes a complaint about a product she bought online.
C) She asks for help about making a payment on her online shopping.
D) She reports a problem with delivery .

Grade 8 English 83