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UNIT 4: ON THE PHONE TEST 1

14. Daisy: Hello, it is Daisy speaking. How can I help you? 17. Secretary: Hello, Mr. Atkinson’s office. How may I help
you?
Michael: Hi! I bought a tablet via your website last week,
but its screen is broken. Mrs. Peterson: Hi. This is Katie Peterson, Mr. Atkinson’s

Daisy: Hold the line, please. I’ll put you through to the daughter’s science teacher. Can I speak to Mr. Atkinson,
customer services. please?
Secretary: I’m afraid he is in a meeting at the moment.
Michael: Okay. I’m waiting.
Would you like to leave a message?
Michael makes a phone call to .... .
Mrs. Peterson: Yes, please. Could you tell him to come
A) return a product to school as soon as possible?
B) report problems about delivery Secretary: Certainly, madam. I’ll tell him that you called
C) make a complaint after the meeting.
D) learn about a bill Mrs. Peterson: Thank you. Have a nice day.

We can understand from the phone conversation
above that .... .

15. A) Mr. Atkinson answered the phone when Mrs. Peterson
Darren was calling

B) Mrs. Peterson left a message for Mr. Atkinson about
Hi, Mary
his daughter
Jack, Jason and I are going to the book fair this
Sunday. We are going to meet at 3 p.m. in the Star C) Mr. Atkinson was available while Mrs. Peterson
Square. As far as I know, you love reading. If you wanted to talk to him
want to join us, please call me. D) the secretary took Mrs. Peterson’s message about
I hope you can come. the meeting

Enter message

In this text message, which of the questions does
not have an answer?

A) Who is Darren going to go to the book fair with?
B) Where are they going to meet?
C) What kind of books will Darren buy? 18.
D) What time are they going to meet?

16. Ken: Hello, this is Ken. Is Calvin there? Susan Jane
“Susan and Jane are cousins. Susan likes ……. with
Frank: ............... I can’t hear you very well. Can you her friends, but Jane prefers …… with her friends and
please repeat that? relatives for communication.”

Ken: Is Calvin at home? I’m his friend, Ken. According to the visuals above, which option
Find the appropriate option for the blank. completes the blanks correctly?

A) I’m afraid he is not in at the moment. A) talking face to face / having video chats
B) I will inform him about your calling. B) making phone calls / texting messages
C) Do you want to leave a message? C) using social networks / sending emails
D) I’m sorry, there is a bad connection. D) talking face to face / making phone calls

Grade 8 English 63