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TEST 4 UNIT 4: ON THE PHONE
Answer the questions 6 and 7 according to 8. Samantha usually prefers sending text messages to
the phone conversation below. her friends because it is easier, faster and cheaper.
She also likes using emails when she wants to share
homework and photos with her friends. She is a social
girl and she keeps in touch with people using face to face
communication. She finds writing letters or postcards an
old - fashioned communication method.
According to the text above, which of the following
pictures does not show one of Samantha’s
communication preferences?
A) B)
Receptionist: Hello, this is Sunset Hotel. How can I help
you?
George: Hello, I want to reserve a room.
Receptionist: Of course. Single or double?
C) D)
George: Double, please.
Receptionist: Which dates do you want to stay?
George: Between the dates of July 10 - 15.
Receptionist: OK! Do you prefer a seaside room or a land
side room? The prices are different.
George: A seaside room, please.
Receptionist: Your reservation has been done. You can
pay after you confirm your reservation until July 3 via our
call center or website.
George: Alright. How can I pay?
Receptionist: You can pay in cash or by credit card.
George: Thank you very much. Bye.
9.
Receptionist: You're welcome. Have a nice day. Using social Making Talking Writing
networks phone face to letters
calls face
6. What is the purpose of the phone conversation? Rosie ✔ ✔
A) To make a hotel reservation Dylan ✔ ✔ ✔
B) To cancel a hotel reservation
C) To book a flight ticket Which of the following option can be said according
to the chart above?
D) To make a complaint
A) They both prefer online communication to making
phone calls.
7. Which question has an answer in the conversation? B) Dylan doesn’t prefer old-fashioned ways of
communication.
A) What is the name and surname of the customer?
C) Rosie doesn’t like talking on the phone to
B) How much money will George pay for the reservation?
communicate.
C) What is the deadline to confirm the reservation? D) Both of them don’t prefer face to face communication
D) What is the location of the hotel? at all.
74 Grade 8 English